Financial Recovery with Automation

Braintree revolutionizes dispute fund recovery, recovering over $10M annually through innovative automation and scalable infrastructure.

Main project dashboard |full

Challenge

Braintree was facing significant revenue losses due to lost disputes, as there was no mechanism to recover funds from merchants. Without a proper recovery system, these disputes became direct losses for Braintree. The challenge was exacerbated by high dispute volumes from enterprise clients such as Amazon, Meta, Airbnb, Doordash, Uber, and Microsoft.

My Approach

As the Senior Product Manager for this initiative, I led the design and implementation of a comprehensive solution to address this issue. The approach included:

  • Developing GraphQL Mutations for Merchant Interaction Created GraphQL mutations that enabled merchants to manage dispute recoveries directly, providing transparency and control.

  • Automating Fund Recovery via Braintree’s Infrastructure Designed and implemented an automated system to recover funds from merchants seamlessly through Braintree’s funding infrastructure.

  • Custom Reporting for Enterprise Clients Built tailored reports for clients like Amazon, Airbnb, and Microsoft. Enhanced data pipelines to securely deliver these reports through SFTP.

  • Enhancing Internal State Machines Optimized internal workflows for better merchant experiences by improving the tracking and recovery process of dispute-related funds.

Results

The implemented system achieved the following results:

  • Recovered over $10M annually, directly impacting Braintree’s bottom line.
  • Enhanced merchant experience by introducing seamless dispute recovery tools and transparency.
  • Strengthened relationships with key enterprise clients by delivering actionable insights through custom reporting.

Future Plans

Building on this success, the next steps include further scaling the system to handle increasing dispute volumes and leveraging AI-driven insights to optimize recovery processes. This ensures Braintree remains a trusted payment processor for enterprise clients globally.